dakh7 Privacy Policy — How We Handle Your Personal Data

dakh7 collects personal data in three primary categories: information you provide directly when registering or using the platform; information collected automatically as you use the platform; and information received from third-party payment and verification service providers.

Information you provide directly:

• Account registration data: full name, date of birth, mobile phone number, email address, and any other information submitted during the registration process or KYC verification.
• Identity verification documents: national identification documents, passport, or other government-issued ID submitted as part of KYC compliance.
• Support communications: messages, emails, or chat records exchanged with the dakh7 support team.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network carrier.
• Usage data: pages visited, games played, bet history, session duration, deposit and withdrawal transaction logs, and navigation patterns within the platform.
• Cookie and tracking data: session cookies, persistent cookies, and similar technologies used to maintain your login state and improve platform performance. See Section 5 for full details.

Information from third parties:

• Payment provider data: transaction reference numbers, payment status, and mobile money account identifiers received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard in connection with processing deposits and withdrawals.
• Identity verification results: pass/fail outcomes and risk flags returned by third-party KYC and fraud-detection service providers engaged by dakh7.

dakh7 uses the personal data collected solely for the following purposes. We do not process your data for any purpose incompatible with those listed below without first obtaining your explicit consent:

• Account creation and management: to register your dakh7 account, verify your identity, and maintain the security and integrity of your account throughout your use of the platform.
• Payment processing: to facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain an accurate transaction history for your account.
• Legal compliance: to comply with applicable anti-money laundering obligations, Know Your Customer requirements, fraud prevention measures, and any other legal or regulatory obligations to which dakh7 is subject.
• Responsible gaming: to monitor account activity for indicators of problem gambling, to apply deposit limits or self-exclusion measures at the player's request or where dakh7 determines intervention is appropriate, and to comply with responsible gaming obligations.
• Platform improvement: to analyse usage patterns, troubleshoot technical issues, and improve the performance, stability, and features of the dakh7 platform for all players.
• Communications: to send transactional notifications (deposit confirmations, withdrawal updates, account security alerts) and, where you have consented, promotional communications about dakh7 bonuses and offers. You may opt out of promotional communications at any time.

dakh7 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing required to create and manage your dakh7 account, process payments, and deliver the platform services you have requested.
• Legal obligation: processing required to comply with anti-money laundering regulations, KYC requirements, fraud prevention obligations, and other applicable laws.
• Legitimate interests: processing conducted to improve platform security, prevent abuse, analyse performance, and protect the integrity of the dakh7 platform and its player community.
• Consent: processing for promotional communications and non-essential cookies, where dakh7 has obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dakh7 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the specified purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and their respective processing infrastructure, to facilitate deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification and fraud prevention providers: third-party KYC and fraud-screening services engaged by dakh7 to perform identity checks and detect suspicious activity, as required by applicable compliance obligations.
• Technology and infrastructure providers: hosting, cloud storage, and platform infrastructure providers who process data on dakh7's behalf under contractual data processing agreements that impose equivalent data protection obligations.
• Law enforcement and regulatory authorities: where dakh7 is required by law, court order, or regulatory directive to disclose personal data. dakh7 will disclose only the minimum information required to comply with such obligations.

Where dakh7 engages third-party processors, we require them to implement appropriate technical and organisational security measures and to use personal data only for the specific purpose for which it was shared. We do not authorise third-party recipients to use your personal data for their own independent purposes.

dakh7 uses cookies and similar tracking technologies on the dakh7.bet platform. Cookies are small data files stored on your device that help the platform function correctly and improve your experience. We use the following types of cookies:

• Essential cookies: required for core platform functionality, including maintaining your login session, processing transactions securely, and preventing cross-site request forgery. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies: used to understand how players navigate the platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is used in aggregated, anonymised form to improve platform performance.
• Preference cookies: used to remember your platform settings and preferences, such as language selection and display preferences, so that they persist between sessions without requiring you to re-enter them each time.

You may control or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain platform features. By continuing to use dakh7.bet after being presented with our cookie notice, you consent to our use of essential and analytics cookies as described above.

dakh7 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. In practice, this means that account records, transaction histories, and identity verification documents are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.

Where personal data is no longer required for any lawful purpose, dakh7 will securely delete or anonymise it. Communications data (support emails and chat logs) are retained for two years from the date of last contact. Analytics data is retained in aggregated, anonymised form indefinitely and is not subject to deletion requests as it cannot be linked to any individual.

dakh7 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dakh7.bet platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of passwords and sensitive credentials. dakh7 never stores passwords in plain text. Access to production systems containing personal data is restricted to authorised personnel only, subject to role-based access controls and audit logging.
• Regular security assessments and monitoring to detect and respond to potential threats, unusual account activity, or attempted unauthorised access in a timely manner.

While dakh7 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dakh7 will notify affected users promptly and take all appropriate remedial measures.

The dakh7 platform may reference third-party payment service providers and game content providers in the course of delivering its services. dakh7 is not responsible for the privacy practices of any third-party provider. Each provider operates under its own privacy policy, and dakh7 encourages users to review those policies independently. dakh7 does not control or monitor how third-party providers handle data that is shared with them solely for the purpose of delivering the specific service (such as processing a payment or rendering a game).

The dakh7 platform is strictly intended for adults aged 21 and above. dakh7 does not knowingly collect or process personal data from individuals under the age of 21. If dakh7 becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered on the dakh7 platform, please notify us immediately at [email protected].

dakh7 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, dakh7 will post the revised Policy on dakh7.bet with an updated effective date. Where the change is significant, dakh7 will endeavour to provide reasonable notice to registered users via their registered email address or a notice on the platform prior to the change taking effect.

Your continued use of the dakh7 platform following the posting of any revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree with any changes to this Policy, you should stop using the platform and may request closure of your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dakh7 processes your personal data, please contact our support team by email at [email protected]